Exchange & returns

• Requests must be raised within 7 days of delivery.
• Shoes must be unworn outdoors, clean, and in their original box with all tags and accessories.
• Each order can be exchanged for a different size once.
• Items damaged by wear, products bought on clearance, and socks or accessories are not eligible.

1. Email support@shoember.me with your order number, the item, and whether you want a different size or a refund.
2. We will confirm the request and arrange a pickup from your address.
3. Pack the shoes in their original box. Our partner will collect them within 2-4 business days.

Size exchanges are free. Once the pickup passes our quality check, we dispatch the new size. If the size you want is out of stock, we will refund you instead.

Refunds are issued within 5-7 business days after the returned item passes our quality check.

• Prepaid orders (UPI, cards, netbanking, wallets) are refunded to the original payment method.
• Cash on Delivery orders are refunded by bank transfer or UPI to the details you share with us.
• Shipping charges are not refundable.

If your order arrives damaged or you received the wrong product, email us within 48 hours of delivery with photos of the item and the box. We will replace it or refund you in full, including shipping.