Privacy policy

• Account details: your name, email address, phone number and password (stored only as a secure hash).
• Google sign-in: if you continue with Google, we receive your name, email address and profile ID from Google. We never see your Google password.
• Orders: delivery and billing addresses, the products you buy, and order history.
• Reviews: the ratings and text you post, shown with your first name and last initial.
• Preferences: the styles and shoe size you choose, stored in a cookie on your device.

Online payments are handled by our payment partner Razorpay. Your card, UPI and bank details go directly to them; we do not see or store them. We only receive the payment status and a reference number.

• To process, deliver and support your orders, exchanges and refunds.
• To manage your account and keep it secure.
• To personalise the products we show you, based on your preferences.
• To send order and account emails. We only send marketing with your consent.
• To prevent fraud and meet our legal obligations.

We share only what each partner needs: delivery partners (name, address, phone), our payment partner (order amount and contact details), and our hosting providers. We may also disclose data where the law requires it. We do not sell your personal data.

We use essential cookies to keep you signed in, remember your cart and region, and store your footwear preferences. We do not use advertising cookies.

We keep account data while your account is active, and order records for as long as tax and accounting laws require. You can ask us to delete your account at any time.

Under India's Digital Personal Data Protection Act, 2023, you can ask to access, correct or erase your personal data, withdraw consent, and raise a grievance. Most details can be updated from your account; for anything else, email support@shoember.me.

Our site uses HTTPS, passwords are hashed, and access to customer data is limited to the people who need it to serve you.

Questions or complaints about your data can be sent to support@shoember.me. We aim to respond within 7 days and resolve grievances within 30 days.